Privacy Policy

Tree and Landscape Specialist Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit https://treelandscapinguk.co.uk or contact us about our services.

We are registered in England and Wales. Our principal place of business is in Peterborough, Cambridgeshire.

1. Information We Collect

We may collect and process the following personal data:

• Contact information — name, email address, phone number, and postal address when you submit an enquiry or request a quote.
• Usage data — information about how you use our website, including IP address, browser type, pages visited, and time spent on pages (collected via analytics tools).
• Communications — records of correspondence if you contact us by email or through our website forms.

2. How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide quotations for our landscaping services.
• Schedule and manage appointments and bookings.
• Send you information about our services where you have consented to receive it.
• Improve our website and services through analytics.
• Comply with legal obligations.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual necessity — to fulfil a contract or take steps prior to entering into a contract with you.
• Legitimate interests — to operate and improve our business, provided your interests do not override ours.
• Consent — where you have given us explicit consent to contact you for marketing purposes.
• Legal obligation — where we are required to process your data by law.

4. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share it with trusted third parties only where necessary, including:

• IT and software service providers who help us operate our website and business systems.
• Professional advisers such as accountants or solicitors where required.
• Regulatory authorities or law enforcement agencies where required by law.

All third parties are required to handle your data securely and in accordance with applicable data protection law.

5. Cookies

Our website uses cookies to improve your browsing experience and to analyse site traffic. Cookies are small text files stored on your device. You can control cookie settings through your browser. Disabling cookies may affect some functionality of our website.

We use the following types of cookies:

• Essential cookies — necessary for the website to function correctly.
• Analytics cookies — help us understand how visitors interact with our website (e.g. Google Analytics).

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry and customer records are typically retained for up to 6 years in line with HMRC requirements.

7. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — request deletion of your personal data in certain circumstances.
• Restriction — ask us to restrict processing of your data.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests or for direct marketing.
• Withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no internet transmission is completely secure and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page with the date it was last updated. We encourage you to review it periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

• Email: [email protected]
• Email: [email protected]
• Phone: 07951 889107
• Address: Peterborough, Cambridgeshire, England

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.